Advocate Medical Group is committed to maintaining the privacy and confidentiality of our patients’ information. Regrettably, this notice concerns an incident involving some of that information.
On July 15, 2013, we learned that an Advocate administrative office in Park Ridge, Illinois was burglarized overnight. We discovered that four password-protected computers were stolen. We immediately notified the Park Ridge Police Department and began a thorough investigation to determine the information contained on the computers. Our investigation confirmed that the computers contained patient information used by Advocate for administrative purposes and may have included patient demographic information (for example, names, addresses, dates of birth, Social Security numbers) and limited clinical information (for example, treating physician and/or departments, diagnoses, medical record numbers, medical service codes, health insurance information). Patient medical records were not on the computers and patient care will not be affected.
We want to assure our patients that we are taking this matter very seriously. We continue to work with law enforcement, but to date, they have been unable to locate the computers. While we have no reason to believe that the computers were stolen for the information they contained, as a precaution, because the computers were unencrypted, we began sending letters to affected patients on August 23, 2013. We have also established a dedicated call center for patients to call with any questions. If you believe you are affected but have not received a letter by September 19, 2013, please call 1-877-218-1009 Monday through Friday between 8:00 a.m. and 6:00 p.m. Central Time and provide the following ten digit reference number 4081080613 when prompted.
We deeply regret that this incident has occurred. In order to prevent such an incident fromreoccurring, we have enhanced our security measures and are conducting a thorough review of our policies and procedures.
On July 15, one of our administrative offices in Park Ridge was burglarized. Thieves broke into the building and stole items including four computers.
Unfortunately, we were burglarized.
Security is a top priority in our organization. We are always looking for ways to improve. We have taken actions to reduce the possibility that this could happen again:
No, this issue has no impact on patient care. Our top priority continues to be on delivering the highest quality care.
Please refer to the toll free number in your letter or call 1-877-218-1009 and provide the following passcode 4081080613 to get your questions answered. The call center is available Monday through Friday from 8 a.m. to 6 p.m. CST. Enrollment instructions for credit monitoring services are provided in the letter you received. If you do not receive a letter by September 19 and you think you are affected by this please call 1-877-218-1009 and provide the following passcode 4081080613.